Privacy Policy
Lavender Integrative Psychiatry (“Practice,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.
This website is intended for individuals seeking information about psychiatric services. Use of this website does not establish a provider-patient relationship.
1. Information We Collect
A. Information You Provide Directly
We may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Insurance information
- Payment information
- Appointment details
- Information submitted through contact forms
- Health information relevant to treatment
If you become a patient, additional Protected Health Information (PHI) is collected and maintained in accordance with HIPAA and applicable state law.
B. Automatically Collected Information
When you visit the website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
This information may be collected using cookies or analytics tools and is used to improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
- Schedule and manage appointments
- Provide psychiatric evaluation and treatment
- Communicate regarding services
- Process payments
- Respond to inquiries
- Maintain clinical records
- Comply with federal and Massachusetts law
- Improve website functionality
We do not sell personal or health information.
3. HIPAA Compliance & Protected Health Information
If you are a patient, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). PHI is used and disclosed only as permitted by law, including for treatment, payment, and healthcare operations.
A separate Notice of Privacy Practices (if applicable through the EHR) governs the use of clinical records.
4. Third-Party Services
We may use third-party service providers for:
- Electronic Health Records (EHR)
- E-prescribing
- Payment processing
- Scheduling
- Secure forms
- Email hosting
- Website hosting
Where required, Business Associate Agreements (BAAs) are maintained with vendors handling PHI. We are not responsible for the privacy practices of third-party platforms once you leave our website.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including secure hosting, encrypted transmission where applicable, password-protected systems, and HIPAA-compliant platforms where required.
However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain information only as long as necessary to provide services, maintain required medical records, and comply with legal and regulatory obligations.
Massachusetts law requires retention of medical records for specific time periods.
7. Your Rights
You may have the right to:
- Request access to your personal information
- Request corrections
- Request copies of your records
- Request restrictions on certain uses
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, contact:
info@lavenderintegrativepsychiatry.com
8. Minors
Services may be provided to minors only with appropriate parental or guardian consent, consistent with applicable law.
9. Cookies & Website Tracking
This website may use cookies to enhance user experience. You may disable cookies through your browser settings.
10. External Links
This website may contain links to third-party websites. We are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Information
Lavender Integrative Psychiatry
Email: info@lavenderintegrativepsychiatry.com
Phone: 774-209-2291